FAQs

Pathways Occupational Health, Unit 4, South Bank Business Centre, A66/Normanby Road, Middlesbrough, TS6 6RS

If traveling by car, we suggest entering the postcode TS6 6PL into your sat nav and enter via Henry Street.

On entry into the carpark, we are the first building on your left, clearly signed Pathways Occupational Health.

Please enter here through the main door and head straight to the reception to let them know you have arrived.

Yes we have available free onsite parking.

Yes we have ramp access to the main door of the building.

Office hours are open from 09:00 to 17:00 Monday to Friday. We recommend booking in advance to ensure you secure a slot.

We are always aware, especially for people working offshore, that advance bookings may not be possible due to the nature of the work and travel times.

For medicals needed outside of these times or on weekends, please feel free to call us to discuss as we may be able to accommodate your needs in special circumstances.

Prices vary depending on the type of medical required. Some medicals require you to see both the nurse and occupational health physician.

They also vary in time from 20 minutes up to 90 minutes. Please contact the office administration team to discuss the medical you require and to confirm the price.

You can find the administration contact email address and telephone number on the website in the ‘Contact Us’ section.

A deposit is required to secure the booking.

We accept bank transfer, international bank transfers, over the phone payments, card and cash payments onsite.

APPOINTMENT TERMS & CONDITIONS – PLEASE READ CAREFULLY

Once a request for an appointment has been made the appointment offered must be confirmed within 24 hours or that appointment will be reallocated to another customer.

Once an appointment has been agreed, the below terms and conditions apply. Terms are applicable to all appointment types and are valid for the full duration of the booked appointments expected timescale.

FAILURE TO ATTEND

Any failure to attend an appointment will result in the agreed fee becoming payable in full.

CANCELLATIONS

A minimum of 72 Hours’ notice is required to cancel an appointment, failure to do so will result in the agreed fee becoming payable in full.

LATE

The Physicians run to a tight schedule to accommodate their appointments. Customers should attend their given appointment 15 minutes early to avoid any delays.

Any customer over 10 minutes late will be charged for the full appointment, the customer will not be seen for their appointment and will be required to reschedule.

PHOTO I.D

It is a requirement to bring photo ID (e.g. driver licence or passport).
Refunds cannot be made if an appointment cannot be completed due to failure to provide the appropriate ID.

MEDICATION

Additionally, kindly bring a list of your current medications to assist the Occupational Nurses and Doctors during their assessments.

REFERRAL CORRESPONDANCE

If you’ve received a referral to Pathways Occupational Health, please bring any relevant medical documents, such as blood test results, hospital discharge letters, and relevant correspondence from health professionals.

This is crucial to ensure a comprehensive assessment that considers all health factors.
Our goal is to provide you with the best possible service, and having this information will assist us in achieving that.

CLOTHING & FOOTWEAR

Please choose clothing that facilitates unrestricted movement and comfortable footwear like a sports shoe, since you may need to engage in physical activities, such as a Chester Step Test, during the medical examination. This ensures a more accurate assessment of your physical fitness by the medical professionals.

Some of the medicals that require a Chester Step Test are listed below:

Some of the medicals that include Chester Step Test are below. If you are unsure of what to wear to your medical, please free to contact us and we can advise over the phone or via email.

• HSE Approved Diving Medical
• Oil and Gas OGUK / OEUK Medical
• Working at Height / Confined Space Medical e.g. renewable energy / wind turbine / scaffolding industries.
• Medicals for working overseas
• The Chester Step Test can also be done as an independent test or as part of a bespoke medical to suit your requirements.

Before your medical appointment, it is advisable to refrain from smoking, consuming alcohol, and engaging in strenuous activities on the day of your appointment.

These factors can potentially impact the accuracy of readings, such as those obtained during a Lung Function Assessment, Chester Step Test, and Nurse Safety Critical Medicals.

Chaperone Option: Anyone, regardless of gender, can choose to bring their own chaperone or request one during their medical examination. This policy aims to honour individual preferences and ensure a comfortable experience during examinations.

Requesting a Chaperone: If you prefer a chaperone, kindly communicate this during the booking process. Providing advance notice is crucial for the facility to arrange accordingly. Note that securing a chaperone on short notice might be challenging, so planning ahead is recommended.

Examination Nature: The policy emphasises that, excluding the Electrocardiogram (ECG), medical examinations do not involve intimate procedures. The ECG, involving chest electrodes for heart monitoring, may require limited exposure, and this information is shared for transparency and to inform individuals about specific aspects of the examination.

Private clients will receive their certificate directly.

For medicals completed under company bookings (if your employer has arranged and paid for the medical), you will have to discuss with your employer if you can obtain a copy.

Both employers and private clients must be clear on the certificate type required, as this cannot be amended at a later date.

Medical times vary, from 20 minutes up to 90 minutes.

Please contact the administration team to discuss the medical you require and to confirm the length of the appointment.

You can find the administration contact email address and telephone number on the website in the ‘Contact Us’ section.

This can vary depending on the nature of the appointment.

We will never share details of your medical without your consent.

Please call us should you need to discuss this with us.

This can vary depending on why you have failed and which medical you need. Should you fail your medical, we will discuss with you the next steps at the time of the medical.

If you are worried about failing your medical and want more information, please contact us so we can get more information regarding your concerns.

We are here to listen to you and help you.

If the information you’re seeking is not available above, kindly visit the ‘Contact Us’ section on our website for our administrative contact number.

Alternatively, you’re welcome to email us, and we will aim to respond within 24 hours.

We’re here to assist with any questions you may have.